Consumers are Happy with Co-ops

Electric cooperative consumer-members appreciate the cooperative difference, according to the most recent American Customer Satisfaction Index survey. ACSI is one of the most recognized customer satisfaction indices in the United States and the nation’s electric cooperatives, through Touchstone Energy, have utilized ACSI since 2004.

The most recent survey shows electric co-ops outpacing others in the utility industry with high levels of consumer satisfaction across all age groups. Co-ops scored an 88 out of 100 with those 75 and older; an 85 with those 65-74; an 82 with those 55-64 and 18-24; a 79 with those 45-54; a 78 with those 25-34 and a 76 with those 35-44.